For first-time login, we must already have your EMAIL address on file. Use the Forgot Password option to have your password sent to you.

For any questions or problems, please contact us at (847) 272-7250.

  • When you search pay attention to the session. When searching spring will be listed before winter because the sessions are list alphabetically.
  • Type in a word to describe what you are looking for ie. Adult, art, dance, swim
  • Login
  • Click My Programs and Balances
  • Each form will be time-stamped and accepted on a first-come, first-served basis.
  • Payment may only be made by credit card if using the fax-in or online option. Payment may be made by credit card or check if dropped off in person.
  • To register, use the form printed in the program brochure. This form is also available at the Customer Service Desk and on our website.
  • Each family unit must have a registration form filled out and signed in order to register.
  • If you are registering someone other than your family, you must also have a signed registration form.
  • No registration will be processed without and appropriate waiver signature. For members registering by fax, it is mutually understood that the facsimile registration document including the waiver and release of all claims substitutes for and has the same legal effect as the original form.
  • Memberships must remain current throughout the entire class period to qualify for member rates.
  • Memberships up for yearly renewal in the two months around registration will automatically be charged at time of registration for membership dues.
  • Memberships up for yearly renewal during the session will be sent a renewal notice.
  • If the membership is not renewed during this period, the participant will be charged the non-member class rate.

If you are on a waiting list and your class selection becomes available, your registration will be processed and your account charged accordingly. You will be contacted via the method you indicated on your registration form to confirm your enrollments. Please review the waiting list procedure.

  • If you only select the first choice and it is full, you will be put on a waiting list.
  • If you select a second choice, you will be placed in your second choice if there is an opening and dropped from the waiting list for your first choice.
  • If your second choice is full, you will be placed on a waiting list for your first choice only.

If you are a North Suburban YMCA member and faxed or dropped off your form, you will be notified within 3 to 5 days of the time your registration was received. Please do not contact the YMCA until after this time period. Doing so will cause a backlog in the registration process. Questions regarding confirmation of your registration should be directed to (847) 272-7250 ext. 1216. If you participated in walk-in registration, you will be notified immediately as this information will print on your receipt.

Classes with less than the minimum number of participants are subject to cancellation. If the YMCA cancels a class, every effort will be made to accommodate a participant into another class. Full refunds are available if the YMCA cancels a class.


Please refer to the current brochure for policies and dates for refunds/credits.

In order to withdraw from a program and receive a check refund and/or YMCA credit (voucher), this form must be completed and returned prior to the start of the session. Refunds and credits (vouchers) will be applied to any outstanding balance owed to the NSYMCA before they are issued. YMCA credit (vouchers) will appear on your account and may be used by you or your immediate family members.

Please allow 7 days for credit (vouchers) and 4-6 weeks to receive your check. Credit (vouchers) must be used within one calendar year. Check refunds will be made payable to the participant or their parent.


Withdrawal Policy

  • A refund of all fees will be given if a withdrawal form is properly submitted to the NSYMCA before the session begins.
  • Any cancellations after the session begins will forfeit all fees paid to date.
  • A prorated refund will be granted for medical issues with a note from a doctor.
  • Refunds will be given either by check or NSYMCA credit (voucher) on account to be used within 1 calendar year. Please allow 7 days for credit (vouchers) and 4-6 weeks to receive your check. Credit (vouchers) must be used within one calendar year. Refunds are non-transferable and not redeemable towards membership.

Private Swim Lessons must have Director approval before processing.

School Days off/Winter Camp withdrawals will be issued a credit only if withdrawal is received more than 48 hours before the program.