YMCA Policies

Satisfaction Guaranteed

Within 30 days of joining the North Suburban YMCA, if you are not completely satisfied with your membership for any reason, we will refund your joiner’s fee and any pro-rated membership dues paid.

 

Facility User Agreement Waiver

Facility Age Guidelines

In order to provide a safe and positive experience for the youth of our community, YMCA age guidelines related to facility use by YMCA members and guests will apply. Children eight (8) years and younger must remain with an adult or guardian when visiting the YMCA unless they are participating in a class or program. No one under the age of 14 is allowed in the Wellness Center or track area. 14 & 15 year olds must go through a two-hour orientation before they are allowed to use the Wellness Center. Any child under 9 years of age must have an adult in the pool with them during open and family swim times. Our in-house child care service, Kid Zone, available to members and guests, provides a safe, comfortable environment for children 6 months to 10 years of age, while their families and caregivers attend NSYMCA programs and activities.

Insurance Disclaimer

It is the member or participant's responsibility to provide his or her own accident and health insurance.  The YMCA does not provide any such coverage for members or participants.

Lost and Found

The YMCA is not responsible for lost or stolen articles.  Lost and Found items are kept at the Member Services desk for 14 days and then donated to a charitable organization.

Identification

The YMCA is a membership organization.  Photo ID with proof of age is required for membership.

Cancellation and Refund Policy

All schedules, activities, class fees and staff may be changed or cancelled by the YMCA without notice.  If the YMCA cancels a class that has a fee, a full refund or credit toward another session will be issued.

For specific refund requests, inquire at the YMCA.

Returned Checks

The YMCA reserves the right to charge up to a $25 service fee on all returned checks and electronic fund transfers which are not honored by the bank.